Privacy Policy

Effective Date: 02 June 2025

Smart Properties ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you interact with us, including via our website and property management services.

1. What Information We Collect

We may collect personal information such as:

Name, address, phone number, email
Property ownership or tenancy details
Bank account details (for rent or payment processing)
Identification documents (for verification or tenancy applications)
Communication records

2. How We Collect Information

We collect your personal information when you:

Fill out forms on our website
Apply for tenancy or sign a management agreement
Communicate with us by phone, email, or in person
Use our digital services (e.g. MyRent.co.nz or e-sign platforms)

3. How We Use Your Information

We use your information to:

Provide property management services
Screen tenants and manage tenancy agreements
Facilitate rent collection and maintenance coordination
Comply with legal obligations under the Residential Tenancies Act and other applicable laws

4. Disclosure to Third Parties

We may share your information with:

Contractors or service providers (e.g. electricians, plumbers)
Digital platforms (e.g. MyRent.co.nz for tenancy management)
Government agencies or legal authorities if required by law

We do not sell or rent your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your data, including the use of secure digital platforms, encryption, and restricted access. Personal information is stored securely and retained only as long as necessary.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to your personal information
Withdraw consent (where applicable)

Please contact us at [info@smartproperties.com] to make a request or enquiry about your personal data.

7. Use of Cookies and Website Tracking

Our website may use cookies or analytics tools to improve user experience. You can adjust your browser settings to refuse cookies.

8. Policy Updates

We may update this policy from time to time. The most current version will always be available on our website.

9. Contact Us

Smart Properties
Suite 6983, 17B Farnham Street, Parnell, Auckland (By appointment only)
Email: info@smartproperties.group